Green Residential Property Management Standard Protocol
TX PM Rekey Special – $99.99, Billed
KEY SYSTEM: 6 – 30 , G – N ALWAYS LEAVE 2 KEYS AT THE PROPERTY. *** KEY #5 is used ONLY IF REQUESTED in work order !!! per PM 3/31/23 *** If we serviced the property before and is in #5 and they requested again, PM just want for Tech to pick one from the key system and let them know in the invoice. When sending a confirmation email please let them know this information so they know that we will be using they key system **If the property is suspected to be occupied please call our support line to verify and get approval for entry**(713) 395-9700 Possible LB codes 2378, 2620, 8166, 2133, 5833 KEY system UPDATE 03/14/2023: They went with key range 6 through 30 and G through N. TECHS- if you are servicing Marshall or McKinney Street then please review key cuts below. McKinney 4102 – key 17 4104 – key 5 4104 Unit D – key 21 4108 – key 16 4114 – key 26 4116 – common door – key 15 Room A – key 20 Room B – key 18 Room C – key 3 Marshall 1821 Unit 1 key 19 1821 Unit 2 key 15 1821 Unit 3 – key 22 1821 Unit 4- key 26 IF YOU NEED TO CALL FOR APPROVAL WHILE ON SITE YOU CAN CALL -LUIS GOOGLE VOICE NUMBER – 662-448-3435 Sheila 10 AM-6 PM ONLY (832) 827-3646 NTE for all Orders is $250.00 **ALL MILEAGE FEES ARE APPROVED PER PHILIPPIAN** 07/29/2021 Sheila 832-827-3646 Per PM Lacey Felechner – Yes you are always approved for a gain entry fee.
DISPATCHERS: – Please remind your techs to send us a quote for any required work that exceeds the $250. – We do not have permission to give approval over the phone. – Please send an email to PMs in order to get fees approved. FOR VACANTS PROPERTIES: IF DATE requested is not available, Please go earliest available it’s vacant for the foreseeable future. Let me know what day. CSR’s If they are requesting jobs be done NORTH of Georgetown on ANY other day other than Wednesday then then HIGHER mileage rates apply Belton – $80 Copperas Cove $90 Killeen is $90 Little River-Academy is $80 BILLERS: Update APPFOLIO PROPERTY MELD LINK – https://app.propertymeld.com/970/v/203/melds/incoming/ USERNAME – email@example.com PASSWORD – ROC@1421 *No Collection calls* email to: firstname.lastname@example.org Send an email with the property address in the email to email@example.com. We have too many properties to get text messages and this number does not address invoices END INVOICE THROUGH SF TO – firstname.lastname@example.org , AND THE COMPREHENSIVE REPORT AS A NOTICE OF COMPLETION AS A FOLLOW-UP TICKET OR REPLY TO THE ORIGINAL TICKET THE WORK ORDER REQUEST CAME THROUGH SEND COMPREHENSIVE REPORTS TO THE SAME EMAIL /TICKET THE INITIAL WORK ORDER REQUEST CAME IN THROUGH ,FIND THE TICKET AND CREATE A FOLLOW UP ATTACHING THE REPORT AND SUBMITTING AS NEW ,THEN ONCE CONFIRMED IT WENT THROUGH SUBMIT AS SOLVED , COPY PASTE THE EMAIL TO THE ACTIVITY NOTES TO SHOW IT WAS DONE PLEASE, ANY QUESTIONS OR HELP PLEASE AS RUBEN per Shaun Felecher DO NOT CLOSE OUT IN MELD , IF ASKED TO DO SO PLEASE PROVIDE , PICTURES AND COMPLETION NOTES , KEY NUMBER ETC. PER Carol Garnett Effective immediately, instead of sending invoices directly to our office, please send directly to AvidXchange using only one of these two options: Mail your invoice to: PO Box 62880, Irvine, CA 92602 Note: When emailing invoices, attachments must be under 5MB and only one invoice can be included per attachment. Emails can include multiple attachments. Please also include any necessary backup documentation. 2. Update your invoice submission process Each invoice must include the following information: Property / Entity / Department Name Ship-to / Service Address Business Name & Remittance Address P.O. Number or Reference