Meet Our Team! š
Call Center: The Backbone of Our Operations
At Mr. Rekey, a Rekey America Company, our call centerāthe “back office”āis the ā¤ļø of our customer service operations. With over 20 skilled employees, they expertly manage and process work orders via email, phone, and our website. This dedicated team plays a critical role in ensuring that every customer receives fast, efficient, and high-quality service.
Under the leadership of Owner and CEO Yessica Jennings, our call center operations have evolved by embracing new technology to better serve our tailored clientele, including Real Estate Agents and Property Managers. Weāve simplified our systems to ensure quick updates to property manager portals and rapid scheduling with tenants.Ā
By continuously improving our processes, we consistently deliver 5-āļø service with every order, every day. Our team fully embraces Mr. Rekeyās cultural standards, ensuring each customer interaction is smooth, professional, and reliable.
Technicians, aka Our Locksmiths: The True Heroes š¦øāāļøš§āš§
A 5-star back office service is only effective because of the true heroes of our companyāour technicians. Whether itās 100 degrees outside or freezing cold, they show up, ready to get the job done and provide expert locksmith service.
Being a locksmith is a rewarding and dynamic career. Every day presents new challenges and opportunities for our technicians. At Mr. Rekey, a Rekey America Company, we believe in the power of strong support from a trusted company. In addition to providing the essential training needed for the trade, we back every technician with nationwide insurance, ensuring they are always protected.
To maintain the highest quality of service, each technician at Mr. Rekey undergoes an extensive background check before joining our team. Our technicians are the heart of our company, making a real difference in the lives of others by offering peace of mind with secure home solutions.
With over 30 technicians serving 10 major cities across the United States, Mr. Rekey remains a leader in the locksmith industry.
Yessica Jennings, aka Mrs. Rekey, CEO/Owner š«
A former registered nurse, Yessica Jennings joined Mr. Rekey in 2018 and has since worked tirelessly to evolve the company, embracing technology and refining operational processes to deliver 5-star service to our clients. Thanks to her nurturing leadership and dedication, Mr. Rekey, now a Rekey America Company, has remained strong and successful. Her husband, Kenneth Jennings, the founder, is now semi-retired.
In February 2025, Yessica obtained her real estate license to better understand the unique needs of our niche clientele: Real Estate Agents and Property Managers. She has become known as The Locksmith Agent for her deep insight into this industry.
Mrs. Yessica Jennings, AKA Mrs. Rekey, is a high-vibrational leader š« who inspires ā¤ļø love and respect in everyone around her. Her grateful, loving, optimistic, and joyful personality has made her a beloved š«¶ and respected figure within the company and beyond.