Tenant disclaimer

Welcome to Your Rekey Appointment 🔑

We know moving can feel overwhelming, so we’ve designed this form to help your appointment go as smoothly as possible for everyone involved.

The information below helps our technicians arrive prepared, avoid unnecessary delays, and complete your landlord’s requested services safely and efficiently.

If you have questions at any point, our team is happy to help.

Tenant Disclaimer

Name *

First

Last

Email *

Phone *

Preferred method of contact *

Text Me
Call Me
I don't mind either way.

Service Address

Address Line 1

Address Line 2

City

State

Zip Code

According to the scale provided below, how would you rate the condition of your new rental home? *

In most cases, the house's age and condition parallels the condition of the exterior door locks.

Are all exterior door locks of the house currently working smoothly? *

Would there be any pets on-site? *

During the service visit, we will be going in and out of the house, which can provide tempting escape routes for your indoor pets.

Pet Safety Acknowledgment *

I understand that pets should be safely secured during the scheduled appointment for the safety of both my pet and the technician.

During the service visit, our technician may need to enter and exit the property multiple times while completing the requested work. Because technicians travel between homes and may carry unfamiliar scents, some pets may react unpredictably — even pets that are normally friendly.

For everyone’s safety, we kindly ask that pets be properly secured prior to service. Mr. Rekey Locksmith technicians may pause or reschedule service if a pet appears unsafe, aggressive, overly stressed, or difficult to contain.

While we will always do our best to work carefully around pets, the customer remains responsible for securing and supervising animals during the appointment.

Disclaimers

Please Have Your Current Key Available 🔑 *

I understand that having the current working key available helps our technician complete the rekey service efficiently.

The current working key helps us complete your rekey appointment safely and efficiently.

If the key is unavailable, additional services such as drilling or hardware replacement may become necessary, which could result in additional charges not covered by your landlord.

Questions About Your Service? We’re Here to Help. *

I understand that any service concerns should be reported within 30 days so they can be reviewed promptly.

Most locksmith services are covered by a 30-day workmanship guarantee.

Certain issues caused by misuse, vandalism, aging hardware, or circumstances outside our control may not qualify under the service warranty.

Please Plan to Be Available During the Appointment *

I understand that an adult representative (18+) should remain available during the appointment window to help avoid delays or rescheduling.

Some appointments may take several hours depending on the services requested by your landlord.

If the technician is unable to complete the appointment because access is unavailable, a return visit may be required and additional trip charges may apply.

Please Help Us Keep Work Areas Accessible *

I understand that doors and service areas should remain reasonably accessible during the appointment.

To safely complete the requested locksmith services, technicians need clear access to doors, locks, and related work areas.

If large obstructions prevent the technician from completing the requested work, a return visit may become necessary.

Service Documentation & Property Photos 📸 *

I understand that service documentation photos may be required as part of my landlord’s work order.

Some landlords require service documentation for completed work orders.

In those cases, technicians may take photos of completed services and affected areas strictly for documentation and quality-control purposes.

Smoke Detector Testing (If Requested by Your Landlord) *

I understand that smoke detector testing may be included as part of the requested property service.

Some landlords request smoke detector testing as part of the appointment.

If applicable, technicians may require temporary access to bedrooms or related areas to complete the requested inspection.

Optional Technician Appreciation *

I understand that tipping is completely optional and may be given directly to the technician if I choose.

At Mr. Rekey, we believe in honest pricing, quality workmanship, and treating customers with professionalism and care.

While tips are never expected, some customers choose to show appreciation when a technician goes above and beyond.

Terms and Conditions *

By checking this box, I agree to the terms and conditions of Mr. Rekey Locksmith, a Rekey America Company.

TERMS AND CONDITIONS

REKEY SPECIAL
Trip charge, four key copies, and up to 6 Keyholes for standard door knobs and deadbolts.
Additional Keyholes can be rekeyed at an additional fee/keyhole.

CYLINDERS ARE NOT INCLUDED IN THE REKEY SPECIAL DISCLAIMER
The Rekey Special does not include Mortise, RIM, Profile cylinders, Patio doors, and overhead cylinders. They can be rekeyed at an additional fee.

LOCKS THAT ARE WORN OUT OR HAVE EXCEEDED THEIR LIFESPAN DISCLAIMER
Every mechanical device needs regular maintenance to ensure it continues to work correctly. Door locks are no exception.
It's common to believe a door lock will always work. Even hardware store-quality locks can operate for decades, depending on the amount of usage. Lock maintenance is not usually on the occupant's regular maintenance "to-do" lists. Most residential locksmiths agree the average lock's lifespan is about seven (7) years. As with all mechanical items, dirt and grime will enter the door lock; without proper maintenance, the lock will become extremely hard to operate and eventually break.
During our service appointment, the technician will inspect and document the condition of the locks. Locks that are "working" but have defects, such as being worn-out, rusted, tarnished, corroded, and difficult to operate, are recommended to be replaced. Mr. Rekey Locksmith, a Rekey America Company, does NOT warranty locks that have exceeded their lifespan or were recommended to be replaced. Subsequent visits will be subject to a Trip Fee of $90 plus tax, when applicable by State, at minimum.

WARRANTY DISCLAIMER
All hardware, labor, and work completed by our Company is guaranteed for 30 days from the completion date except when the locksmith recommends parts to be replaced (repairs and installs), malfunctions due to abuse, vandalism, and other circumstances beyond company control.
Mr. Rekey/ Rekey America must service all warranty requests.
Recalls or Returned services beyond the 30-day warranty will be subject to a Trip Fee of $90 plus tax, when applicable by State, at minimum.
Our 30-day warranty does not apply if the customer, after the end of the service, has modified or manipulated the product or result provided with the help of a third party.
No warranty is provided on parts, hardware, or labor that is affected due to weather conditions, and subsequent visits will be subject to a Trip Fee of $90 plus tax, when applicable by State, at minimum.
No warranty is provided on parts, hardware, or products purchased from external sources other than Mr. Rekey Locksmith, a Rekey America Company.
No warranty is provided on commercial services.

STRIKE PLATE ADJUSTMENTS DISCLAIMER
Strike plate adjustments are part of the property's ongoing maintenance due to weather and foundation problems.
We do NOT warranty strike plate adjustment maintenance at Mr. Rekey Locksmith, a Rekey America Company.
If you encounter issues with the strike plates after our service, we can come back and adjust them, but this service is subject to a trip fee and a strike plate adjustment fee per door.

REPLACED HARDWARE DISCLAIMER
The customer is responsible for requesting to keep old hardware. Our policy is to ALWAYS discard the old hardware for safety purposes unless the customer requests to have us leave it at the service location. Once the tech leaves the job site, there will be NO refunds or trip-backs to return old hardware.

THIRD-PARTY APPROVALS
We do NOT offer refunds for any service we have rendered that was authorized by third parties.

REFUND/ COMPENSATION DISCLAIMER
We do NOT offer refunds for any service we have rendered. We do NOT provide compensation for any service rendered by a third party.

ESTIMATES DISCLAIMER
We do not charge for the estimates, but we do charge for the trip fee.
Our technicians will provide on-site service pricing after assessing the job's difficulty. A service trip fee applies if the customer decides not to contract the service after receiving the quotation from our on-site technician.

PET DISCLAIMER
During the service visit, we will be going in and out of the house, which can provide tempting escape routes for your indoor pets. Mr. Rekey Locksmith, a Rekey America Company, will accept NO responsibility should a pet escape during a service visit. Please know that our technician will only perform work once your pet is secure, for both the safety of our technician and that of your pet.

CUSTOMER MUST KEEP DOORS FREE FROM OBSTRUCTION DISCLAIMER
It is the client's, tenant's, or representative's responsibility to keep the doors free from obstructions, such as furniture and moving boxes.
Mr. Rekey Locksmith, a Rekey America Company, will accept NO responsibility should damage to personal belongings occur while our technician performs the locksmith services requested. To avoid liability, our tech is NOT PERMITTED to assist in clearing obstructions.

CUSTOMER PROVIDED HARDWARE DISCLAIMER
Mr. Rekey Locksmith, a Rekey America Company, does not warranty the hardware the customer provides.
It is the customer's responsibility to inspect their hardware before our arrival.
Our technician will inform you if there are defects with the hardware during installation.
If the hardware isn't working, and a return visit is warranted, the customer must pay for a returned trip.

UNABLE TO OBTAIN APPROVAL FOR WORK NEEDED OR REQUESTED DISCLAIMER
Each client's appointment is very important to us. We take great care to ensure scheduling is handled efficiently. Our technicians have a full schedule each day, and there is not much time between jobs to wait for approvals.
Our team will call and text to obtain approvals for work orders requested from
Third parties. After 15-30 minutes of waiting, our tech has to move on to the next job. We highly suggest providing us with an adequate pre-approved maintenance limit to avoid getting charged a returned trip fee and delaying work orders.

RETURNED TRIP VISITS
We cannot warranty that all the services requested can be done in one visit. If it's determined that we need to come back, then the customer will be informed. There will not be a returned trip fee.

LATE RESCHEDULING DISCLAIMER
You must reschedule within 24 hours before the scheduled date to avoid a Late Cancellation Fee plus $75 plus tax, when applicable by State.

SERVICE CANCELLATION CHARGE DISCLAIMER
You must cancel within 24 hours before the scheduled date to avoid a Late Cancellation Fee plus $75 plus tax, when applicable by State.

NO-SHOW FEE DISCLAIMER
A No-show fee of $75 plus tax, when applicable by State, applies when the customer or their representative fails to show up within 15 minutes of our tech arriving at the service property.

Welcome to Your Rekey Appointment 🔑

Tenant Disclaimer

Disclaimers

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