New GA Property Manager Service Request/ onboarding form

New Customer Onboarding Information

This information will be used to create a Customer Profile in our system.

Name *

First

Last

Title of the person filling out this form *

Email *

Company Name *

Owner's Name *

First

Last

Company Address *

Address Line 1

Address Line 2

City

State

Zip Code

How many rental properties do you manage? *

This information helps us determine the key range appropriate for the number of properties you are currently managing.

What type of rental properties do you manage? (Select All That Apply) *

We have worked with hundreds of landlords for almost 30 years to determine what key range solutions work best. The information provided here allows our team to determine whether a more comprehensive key system organization can be useful for your individual needs.

Years in business *

Service Areas

Who else is authorized to sign under this account?

Phone *

Preferred Method of Contact *

Text Me
Call Me
I don't mind either way.

Can you receive text messages at the phone number provided? *

Let's get some information about the service address 🏠 for this work order request.

What is the address of the property you want us to service? *

Do you know the street across the service location or a major landmark near the service location? (Optional)

Gated Community? *

According to the criteria provided below, how would you rate the condition of this rental home? *

Brand New - This house is a newly built house.
Excellent - The house is practically new! It shows no apparent signs of being lived in before.
Very Good - The house shows no major flaws; it is apparent that it is not new but well-maintained.
Good - The house has clearly been lived in, yet is still in acceptable living condition. They are light signs of leaks or water damage, lightweight baseboards, and trim cracks.
Poor - The house is old, with leaks or water damage, lightweight baseboard cracks, and trim cracks.

We don't mean to pry, but in most cases, the house's age and condition parallels the condition of the exterior door locks.

What services would you like us to perform? *

Rekey Special
Replace Missing/Defective/Outdated Smoke Alarms
Other

* Select All That Apply *

Does this rental home have a garage door? *

Maintenance Limit $ *

A maintenance limit must adequately cover the cost of the work requested. A minimum maintenance limit of $600 is required when requesting replacement of missing, defective, or outdated smoke alarms/fire extinguishers.

Anything else we should know?

Let's get some information about who will receive us during our visit.

Is the Property Vacant? *

Completing the work requested can be challenging for our technicians if obstructions, such as furniture and moving boxes, surround the doors. We highly recommend property managers request their rekey service while the property is vacant; we understand that moving into a new home is among the most stressful things, so we want to make this as stress-free as possible for your tenants.

Most residential locksmiths agree the average lock's lifespan is about seven (7) years. As with all mechanical items, dirt and grime will enter the door lock; without proper maintenance, the lock will become extremely hard to operate and eventually break. During our service appointment, the technician will inspect and document the condition of the locks. Locks that are "working" but have defects, such as worn-out, rusted, tarnished, corroded, and difficult to operate, will NOT be covered under our warranty since they should be replaced. What would you like us to do with locks that are "working" but should be replaced? *

Replace them with the most cost-effective option without calling me for approval if the maintenance limit covers the cost.
Call me or text me for approval.
Do not replace them, and do not call me about it.

Replacing an outdated/defective lock on-site MAY SAVE you money and headaches! 😎

~Compare prices~

✅ Replacing lock(s) during this visit 👉 $39.84 (Kwikset keyway ONLY), plus tax per lock.

✅ Replacing inoperable lock(s) after this visit 👉 $90 trip fee (plus tax) + $39.84 (Kwikset keyway ONLY), plus tax per lock during business hours.

✅ Replacing inoperable lock(s) after this visit during after-hours 👉$150 trip fee (plus tax) + $39.84 (Kwikset keyway ONLY), plus tax per lock during business hours.

✅ Emergency lockouts outside of Mr. Rekey Locksmith's hours of operation 👉$300+ (Mr. Rekey Locksmith, a Rekey America Company, does not do emergency lockouts outside of regular business hours).

Double cylinder deadbolts (keyed on both sides) may violate the Uniform Fire Code and the Life and Safety Code. Would you like us to replace them with single-cylinder deadbolts? *

Locking knobs often cause tenant lockout calls and typically have to be rekeyed after every move-out. Would you like us to replace these knobs with Passage Knobs with no lock or key on either side? *

What is the earliest and latest date we can service the property?

How would you like to pay? *

NOTE: Billed customers have a Billing Agreement on file and understand that payments are due at the selected payment terms; failure to pay within the selected payment terms will result in late payment fees.

To what email do we send out the invoice? *

Does your Property Management Company use portal software you want us to update? (i.e. AppFolio, PropertyMeld) *

Did we miss anything?

Please let us know of any requests not already covered.

Credit Card information

A Credit Card on File is REQUIRED to dispatch a technician to the property. Your card will NOT be charged at this time.

Name on Card *

Card Number *

Expiration *

Security Code *

Billing Address *

Address Line 1

Address Line 2

City

State

Zip Code

Can we save this credit card on file for future use?

Yes.
No, delete this card after processing payment for this work order request.

Disclaimers

Unable to Obtain Approval for Work Needed or Requested. *

By checking this box, I acknowledge that if I am not able to reach out while the technician is on-site to approve. The work will not be completed and I need to pay a return trip fee. This fee will NOT be waived.

Each client’s appointment is very important to us. We take great care to ensure scheduling is handled efficiently. Our technicians have a full schedule each day, and there is not a lot of time between jobs to wait for approvals. Our team will call you and text you to obtain approvals, but after 15-30 minutes of waiting, our tech has to move on to the next job. We highly suggest providing us with an adequate pre-approved maintenance limit to avoid getting charged a returned trip fee and delaying your work orders.

Late Cancellation Fee Disclaimer *

By checking this box, I acknowledge I must give at least a 24 hours cancelation notice, and failure to do will result in a Late-Cancellation Fee of $75 plus tax which will be charged to my credit card on file.

You must give at least a 24 hours cancelation notice, and failure to do will result in a Late-Cancellation Fee of $75 plus tax which will be charged to your credit card on file.

Locks that are Worn Out or have Exceeded their Lifespan Disclaimer *

By checking this box, I acknowledge that Mr. Rekey Locksmith, a Rekey America Company, does NOT warranty locks that have exceeded their lifespan or were recommended to be replaced. Subsequent visits will be subject to a Trip Fee of $90 plus tax, when applicable by State, at minimum.

Every mechanical device needs regular maintenance to ensure it continues to work correctly. Door locks are no exception. It's common to believe a door lock will always work. Even hardware store-quality locks can operate for decades, depending on the amount of usage. Lock maintenance is not usually on the occupant's regular maintenance "to-do" lists. Most residential locksmiths agree the average lock's lifespan is about seven (7) years. As with all mechanical items, dirt and grime will enter the door lock; without proper maintenance, the lock will become extremely hard to operate and eventually break. During our service appointment, the technician will inspect and document the condition of the locks. Locks that are "working" but have defects, such as being worn-out, rusted, tarnished, corroded, and difficult to operate, are recommended to be replaced. Mr. Rekey Locksmith, a Rekey America Company, does NOT warranty locks that have exceeded their lifespan or were recommended to be replaced. Subsequent visits will be subject to a Trip Fee of $90 plus tax, when applicable by State, at minimum.

Do you want to provide an additional phone number to obtain approvals? *

To help avoid return trip fees

Alternative phone number for approvals *

Terms and Conditions *

By checking this box, I agree to the terms and conditions of Mr. Rekey Locksmith, a Rekey America Company.

TERMS AND CONDITIONS

REKEY SPECIAL
Trip charge, four key copies, and up to 6 Keyholes for standard door knobs and deadbolts.
Additional Keyholes can be rekeyed at an additional fee/keyhole.

CYLINDERS ARE NOT INCLUDED IN THE REKEY SPECIAL DISCLAIMER
The Rekey Special does not include Mortise, RIM, Profile cylinders, Patio doors, and overhead cylinders. They can be rekeyed at an additional fee.

LOCKS THAT ARE WORN OUT OR HAVE EXCEEDED THEIR LIFESPAN DISCLAIMER
Every mechanical device needs regular maintenance to ensure it continues to work correctly. Door locks are no exception.
It's common to believe a door lock will always work. Even hardware store-quality locks can operate for decades, depending on the amount of usage. Lock maintenance is not usually on the occupant's regular maintenance "to-do" lists. Most residential locksmiths agree the average lock's lifespan is about seven (7) years. As with all mechanical items, dirt and grime will enter the door lock; without proper maintenance, the lock will become extremely hard to operate and eventually break.
During our service appointment, the technician will inspect and document the condition of the locks. Locks that are "working" but have defects, such as being worn-out, rusted, tarnished, corroded, and difficult to operate, are recommended to be replaced. Mr. Rekey Locksmith, a Rekey America Company, does NOT warranty locks that have exceeded their lifespan or were recommended to be replaced. Subsequent visits will be subject to a Trip Fee of $90 plus tax, when applicable by State, at minimum.

WARRANTY DISCLAIMER
All hardware, labor, and work completed by our Company is guaranteed for 30 days from the completion date except when the locksmith recommends parts to be replaced (repairs and installs), malfunctions due to abuse, vandalism, and other circumstances beyond company control.
Mr. Rekey/ Rekey America must service all warranty requests.
Recalls or Returned services beyond the 30-day warranty will be subject to a Trip Fee of $90 plus tax, when applicable by State, at minimum.
Our 30-day warranty does not apply if the customer, after the end of the service, has modified or manipulated the product or result provided with the help of a third party.
No warranty is provided on parts, hardware, or labor that is affected due to weather conditions, and subsequent visits will be subject to a Trip Fee of $90 plus tax, when applicable by State, at minimum.
No warranty is provided on parts, hardware, or products purchased from external sources other than Mr. Rekey Locksmith, a Rekey America Company.
No warranty is provided on commercial services.

STRIKE PLATE ADJUSTMENTS DISCLAIMER
Strike plate adjustments are part of the property's ongoing maintenance due to weather and foundation problems.
We do NOT warranty strike plate adjustment maintenance at Mr. Rekey Locksmith, a Rekey America Company.
If you encounter issues with the strike plates after our service, we can come back and adjust them, but this service is subject to a trip fee and a strike plate adjustment fee per door.

REPLACED HARDWARE DISCLAIMER
The customer is responsible for requesting to keep old hardware. Our policy is to ALWAYS discard the old hardware for safety purposes unless the customer requests to have us leave it at the service location. Once the tech leaves the job site, there will be NO refunds or trip-backs to return old hardware.

THIRD-PARTY APPROVALS
We do NOT offer refunds for any service we have rendered that was authorized by third parties.

REFUND/ COMPENSATION DISCLAIMER
We do NOT offer refunds for any service we have rendered. We do NOT provide compensation for any service rendered by a third party.

ESTIMATES DISCLAIMER
We do not charge for the estimates, but we do charge for the trip fee.
Our technicians will provide on-site service pricing after assessing the job's difficulty. A service trip fee applies if the customer decides not to contract the service after receiving the quotation from our on-site technician.

PET DISCLAIMER
During the service visit, we will be going in and out of the house, which can provide tempting escape routes for your indoor pets. Mr. Rekey Locksmith, a Rekey America Company, will accept NO responsibility should a pet escape during a service visit. Please know that our technician will only perform work once your pet is secure, for both the safety of our technician and that of your pet.

CUSTOMER MUST KEEP DOORS FREE FROM OBSTRUCTION DISCLAIMER
It is the client's, tenant's, or representative's responsibility to keep the doors free from obstructions, such as furniture and moving boxes.
Mr. Rekey Locksmith, a Rekey America Company, will accept NO responsibility should damage to personal belongings occur while our technician performs the locksmith services requested. To avoid liability, our tech is NOT PERMITTED to assist in clearing obstructions.

CUSTOMER PROVIDED HARDWARE DISCLAIMER
Mr. Rekey Locksmith, a Rekey America Company, does not warranty the hardware the customer provides.
It is the customer's responsibility to inspect their hardware before our arrival.
Our technician will inform you if there are defects with the hardware during installation.
If the hardware isn't working, and a return visit is warranted, the customer must pay for a returned trip.

UNABLE TO OBTAIN APPROVAL FOR WORK NEEDED OR REQUESTED DISCLAIMER
Each client's appointment is very important to us. We take great care to ensure scheduling is handled efficiently. Our technicians have a full schedule each day, and there is not much time between jobs to wait for approvals.
Our team will call and text to obtain approvals for work orders requested from
Third parties. After 15-30 minutes of waiting, our tech has to move on to the next job. We highly suggest providing us with an adequate pre-approved maintenance limit to avoid getting charged a returned trip fee and delaying work orders.

RETURNED TRIP VISITS
We cannot warranty that all the services requested can be done in one visit. If it's determined that we need to come back, then the customer will be informed. There will not be a returned trip fee.

LATE RESCHEDULING DISCLAIMER
You must reschedule within 24 hours before the scheduled date to avoid a Late Cancellation Fee plus $75 plus tax, when applicable by State.

SERVICE CANCELLATION CHARGE DISCLAIMER
You must cancel within 24 hours before the scheduled date to avoid a Late Cancellation Fee plus $75 plus tax, when applicable by State.

NO-SHOW FEE DISCLAIMER
A No-show fee of $75 plus tax, when applicable by State, applies when the customer or their representative fails to show up within 15 minutes of our tech arriving at the service property.

Effective January 1, 2025, all payments will be due within 30 days of the invoice date. To accommodate unforeseen delays, a 5-day grace period will be provided. Payments not received by the end of the grace period will be subject to (1) A late fee of $25, applied as a flat charge, and (2) The customer’s account being placed on CREDIT HOLD. We encourage all customers to review these updated terms and plan accordingly to avoid interruptions. Thank you for your cooperation.