Rekey Special 
& Texas Property Code Sub D & Sub F - PM Service Request

Let's get some information about the Property

We don't mean to pry, but in most cases, the house's age and condition parallels the condition of the exterior door locks.
Select All That Apply
We highly recommend installing new batteries in every unit during each turnover. The battery life depletes during the smoke detector test, which is a reasonably common situation. The cost of one (1) 9V battery is $7.48 plus tax and $2.88 for one (1) AA Battery as it requires our technicians to climb a ladder and take down the smoke detectors. To comply with workers' compensation regulations and prevent work-related ladder accidents, we have a limit height of 12 feet. Smoke alarms Mr. Rekey Locksmith, a Rekey America Company, cannot service over 12 feet.
We do not inspect the battery life during our smoke detector test. Mr. Rekey Locksmith, a Rekey America Company, does NOT warranty smoke alarm batteries that start chirping after our service visit unless the customer requests for us to change the batteries. Return visit requests for chirping batteries will be subject to a Trip Fee of $75 plus tax, when applicable by State, at minimum.
To comply with workers' compensation regulations and prevent work-related ladder accidents, we have a limit height of 12 feet. Smoke alarms Mr. Rekey Locksmith, a Rekey America Company, cannot service over 12 feet.
A maintenance limit must adequately cover the cost of the work requested. We recommend using the calculator tool to estimate total costs.
Each client’s appointment is very important to us. We take great care to ensure scheduling is handled efficiently. Our technicians have a full schedule each day, and there is not a lot of time between jobs to wait for approvals. Our team will call you and text you to obtain approvals, but after 15-30 minutes of waiting, our tech has to move on to the next job. We highly suggest providing us with an adequate pre-approved maintenance limit to avoid getting charged a returned trip fee and delaying your work orders.
Customers standing notes, also known as preference forms, will NO longer be utilized at Mr. Rekey Locksmith, a Rekey America Company.
We apologize for the inconvenience; we believe this will improve your customer experience. Each rental owner and property has its individual needs. To avoid providing services you did not request based on the preference forms, we will only perform what is requested on this form, so please let us know everything you require.

Let's get some information about who will receive us during our visit.

During our visit, we require tenants to secure pets and allow us access to every bedroom to test/ install fire smoke alarms, which may disturb pets and small children. Hardware installations are challenging for our technicians if obstructions, such as furniture and moving boxes, surround the doors. We highly recommend property managers request their rekey service while the property is vacant; we understand that moving into a new home is among the most stressful things, so we want to make this as stress-free as possible for your tenants.
Replacing an outdated/defective lock on-site MAY SAVE you money and headaches! 😎

~Compare prices~

✅ Replacing lock(s) during this visit 👉 $26.75 (Kwikset keyway ONLY), plus tax per lock.

✅ Replacing inoperable lock(s) after this visit 👉 $75 trip fee (plus tax) + $26.75 (Kwikset keyway ONLY), plus tax per lock during business hours.

✅ Replacing inoperable lock(s) after this visit during after-hours 👉$150 trip fee (plus tax) + $26.75 (Kwikset keyway ONLY), plus tax per lock during business hours.

✅ Emergency lockouts outside of Mr. Rekey Locksmith's hours of operation 👉$300+ (Mr. Rekey Locksmith, a Rekey America Company, does not do emergency lockouts outside of regular business hours).
To clarify, a billed customer has signed a Billing agreement with Mr. Rekey Locksmith, a Rekey America Company, in which they have agreed to pay their invoices on the 15th of the following month of the day we performed our services via ACH. All other customers are NOT considered billed customers.
Please let us know of any requests not already covered.

Credit Card information

A Credit Card on File is REQUIRED to dispatch a technician to the property. Your card will NOT be charged at this time.

Disclaimers

You must give at least a 24 hours cancelation notice, and failure to do will result in a Late-Cancellation Fee of $75 plus tax which will be charged to your credit card on file.
Every mechanical device needs regular maintenance to ensure it continues to work correctly. Door locks are no exception. It's common to believe a door lock will always work. Even hardware store-quality locks can operate for decades, depending on the amount of usage. Lock maintenance is not usually on the occupant's regular maintenance "to-do" lists. Most residential locksmiths agree the average lock's lifespan is about seven (7) years. As with all mechanical items, dirt and grime will enter the door lock; without proper maintenance, the lock will become extremely hard to operate and eventually break. During our service appointment, the technician will inspect and document the condition of the locks. Locks that are "working" but have defects, such as being worn-out, rusted, tarnished, corroded, and difficult to operate, are recommended to be replaced. Mr. Rekey Locksmith, a Rekey America Company, does NOT warranty locks that have exceeded their lifespan or were recommended to be replaced. Subsequent visits will be subject to a Trip Fee of $75 plus tax, when applicable by State, at minimum.
To help avoid return trip fees
TERMS AND CONDITIONS

REKEY SPECIAL
Trip charge, four key copies, and up to 6 Keyholes for standard door knobs and deadbolts.
Additional Keyholes can be rekeyed at an additional fee/keyhole.

CYLINDERS ARE NOT INCLUDED IN THE REKEY SPECIAL DISCLAIMER
The Rekey Special does not include Mortise, RIM, Profile cylinders, Patio doors, and overhead cylinders. They can be rekeyed at an additional fee.

LOCKS THAT ARE WORN OUT OR HAVE EXCEEDED THEIR LIFESPAN DISCLAIMER
Every mechanical device needs regular maintenance to ensure it continues to work correctly. Door locks are no exception.
It's common to believe a door lock will always work. Even hardware store-quality locks can operate for decades, depending on the amount of usage. Lock maintenance is not usually on the occupant's regular maintenance "to-do" lists. Most residential locksmiths agree the average lock's lifespan is about seven (7) years. As with all mechanical items, dirt and grime will enter the door lock; without proper maintenance, the lock will become extremely hard to operate and eventually break.
During our service appointment, the technician will inspect and document the condition of the locks. Locks that are "working" but have defects, such as being worn-out, rusted, tarnished, corroded, and difficult to operate, are recommended to be replaced. Mr. Rekey Locksmith, a Rekey America Company, does NOT warranty locks that have exceeded their lifespan or were recommended to be replaced. Subsequent visits will be subject to a Trip Fee of $75 plus tax, when applicable by State, at minimum.

WARRANTY DISCLAIMER
All hardware, labor, and work completed by our Company is guaranteed for 30 days from the completion date except when the locksmith recommends parts to be replaced (repairs and installs), malfunctions due to abuse, vandalism, and other circumstances beyond company control.
Mr. Rekey/ Rekey America must service all warranty requests.
Recalls or Returned services beyond the 30-day warranty will be subject to a Trip Fee of $75 plus tax, when applicable by State, at minimum.
Our 30-day warranty does not apply if the customer, after the end of the service, has modified or manipulated the product or result provided with the help of a third party.
No warranty is provided on parts, hardware, or labor that is affected due to weather conditions, and subsequent visits will be subject to a Trip Fee of $75 plus tax, when applicable by State, at minimum.
No warranty is provided on parts, hardware, or products purchased from external sources other than Mr. Rekey Locksmith, a Rekey America Company.
No warranty is provided on commercial services.

STRIKE PLATE ADJUSTMENTS DISCLAIMER
Strike plate adjustments are part of the property's ongoing maintenance due to weather and foundation problems.
We do NOT warranty strike plate adjustment maintenance at Mr. Rekey Locksmith, a Rekey America Company.
If you encounter issues with the strike plates after our service, we can come back and adjust them, but this service is subject to a trip fee and a strike plate adjustment fee per door.

REPLACED HARDWARE DISCLAIMER
The customer is responsible for requesting to keep old hardware. Our policy is to ALWAYS discard the old hardware for safety purposes unless the customer requests to have us leave it at the service location. Once the tech leaves the job site, there will be NO refunds or trip-backs to return old hardware.

THIRD-PARTY APPROVALS
We do NOT offer refunds for any service we have rendered that was authorized by third parties.

REFUND/ COMPENSATION DISCLAIMER
We do NOT offer refunds for any service we have rendered. We do NOT provide compensation for any service rendered by a third party.

ESTIMATES DISCLAIMER
We do not charge for the estimates, but we do charge for the trip fee.
Our technicians will provide on-site service pricing after assessing the job's difficulty. A service trip fee applies if the customer decides not to contract the service after receiving the quotation from our on-site technician.

PET DISCLAIMER
During the service visit, we will be going in and out of the house, which can provide tempting escape routes for your indoor pets. Mr. Rekey Locksmith, a Rekey America Company, will accept NO responsibility should a pet escape during a service visit. Please know that our technician will only perform work once your pet is secure, for both the safety of our technician and that of your pet.

CUSTOMER MUST KEEP DOORS FREE FROM OBSTRUCTION DISCLAIMER
It is the client's, tenant's, or representative's responsibility to keep the doors free from obstructions, such as furniture and moving boxes.
Mr. Rekey Locksmith, a Rekey America Company, will accept NO responsibility should damage to personal belongings occur while our technician performs the locksmith services requested. To avoid liability, our tech is NOT PERMITTED to assist in clearing obstructions.

CUSTOMER PROVIDED HARDWARE DISCLAIMER
Mr. Rekey Locksmith, a Rekey America Company, does not warranty the hardware the customer provides.
It is the customer's responsibility to inspect their hardware before our arrival.
Our technician will inform you if there are defects with the hardware during installation.
If the hardware isn't working, and a return visit is warranted, the customer must pay for a returned trip.

UNABLE TO OBTAIN APPROVAL FOR WORK NEEDED OR REQUESTED DISCLAIMER
Each client's appointment is very important to us. We take great care to ensure scheduling is handled efficiently. Our technicians have a full schedule each day, and there is not much time between jobs to wait for approvals.
Our team will call and text to obtain approvals for work orders requested from
Third parties. After 15-30 minutes of waiting, our tech has to move on to the next job. We highly suggest providing us with an adequate pre-approved maintenance limit to avoid getting charged a returned trip fee and delaying work orders.

RETURNED TRIP VISITS
We cannot warranty that all the services requested can be done in one visit. If it's determined that we need to come back, then the customer will be informed. There will not be a returned trip fee.

LATE RESCHEDULING DISCLAIMER
You must reschedule within 24 hours before the scheduled date to avoid a Late Cancellation Fee plus $75 plus tax, when applicable by State.

SERVICE CANCELLATION CHARGE DISCLAIMER
You must cancel within 24 hours before the scheduled date to avoid a Late Cancellation Fee plus $75 plus tax, when applicable by State.

NO-SHOW FEE DISCLAIMER
A No-show fee of $75 plus tax, when applicable by State, applies when the customer or their representative fails to show up within 15 minutes of our tech arriving at the service property.

Calculator Tool 🧮

To calculate estimates costs and provide an maintenance limit must adequately cover the cost of the work requested.

 

Please let us know if we are also Rekeying the Rental Property.
REKEY SPECIAL includes the trip fee, four (4) key copies, and up to six (6) Keyholes for standard door knobs and deadbolts. Additional Keyholes can be rekeyed at an additional fee/keyhole. *The Rekey Special does not include Mortise, RIM, Profile cylinders, Patio doors, and overhead cylinders. They can be rekeyed at an additional fee*
Smoke checks
The National Fire Protection Association (NFPA) recommends every smoke detector be replaced after 10 years
Texas Property Code Subchapter D (Security Devices)
SPECIAL NOTE: Antique brass, Venetian bronze, and Matte Black have been discontinued and are unavailable for purchase with our suppliers. Only three colors are available now: Bright Brass, Satin Chrome, and Satin Nickel. It is unclear if Kwikset will make this a temporary or permanent decision. We have three options for you: Choice A) Add a one-sided deadbolt with the available colors; they may not match the current hardware colors. Choice B) Our technician would install bronze refinished (which entails a three-part coating process) one-sided deadbolts. Please be aware that we cannot guarantee the longevity of the finish, which would be affected by wear/tear. Choice C) Our technician will buy a regular deadbolt (of dark bronze/antique brass) and a keyless and combine them to create a keyless.
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Texas Property Code Subchapter F (Smoke alarms).
Please know that our policy is to replace hardwired smoke alarms with hardwired smoke alarms and Battery Operated with Battery Operated.
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Carbon Monoxide Detectors
The City of Austin, TX states “a carbon monoxide detector must be installed near bedroom if there is anything in your home that uses fuel or gas, as well as inside the bedroom if the room has or connects to a room that has fuel or gas.”
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Please interact with any of the choices availabe above

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