Tenant Schedule Service – Service Call

Let's Schedule Your Appointment

Name *

First

Last

Email *

Phone *

Can you receive text messages at the phone number provided? *

Preferred method of contact *

Text Me
Call Me
I don't mind either way.

Would you like to provide an additional phone number if we cannot reach you? *

Is your rental property managed by an individual or a Professional Management Property Company? *

Mr. Rekey Branch *

Please select the branch closest to the service address.

Service Address *

Address Line 1

Address Line 2

City

State

Zip Code

Property Type *

Gated Community? *

No
Yes
Not sure.

According to the criteria provided below, how would you rate the condition of your rental home? *

We don't mean to pry, but in most cases, the house's age and condition parallels the condition of the exterior door locks.

Have You Moved in Yet? *

Estimated Move-in Date? *

Could you meet us at your new rental home before your planned move-in date? *

Yes (highly recommended).
No, but I can send a representative on my behalf (recommended).
No, I would have to schedule my locksmith service during my move-in date.

During our visit, we REQUIRE that you secure any pets and allow us access to every bedroom, as your landlord may request us to test/ install fire smoke alarms, which may disturb pets and small children.

Your landlord may request us to install door hardware, which can be challenging for our technicians if obstructions, such as furniture and moving boxes, surround the doors.

If our technician cannot perform the locksmith services requested by your landlord during the scheduled visit, a secondary visit will have to be required. The tenant is financially responsible for the return Trip fee of $90 plus tax. Your landlord will NOT cover that.

We HIGHLY recommend you schedule an appointment with us before your planned moving date. Moving into a new home is among the most stressful things, so we want to make this as stress-free as possible.

Would you be meeting us on-site? *

Would there be any pets on-site? *

During the service visit, we will be going in and out of the house, which can provide tempting escape routes for your indoor pets.

Pet Disclaimer *

By checking this box, I agree to secure my pet during the scheduled appointment.

During the service visit, we will be going in and out of the house, which can provide tempting escape routes for your indoor pets. Mr. Rekey Locksmith, a Rekey America Company, will accept NO responsibility should a pet escape during a service visit. Please know that our technician will only perform work once your pet is secure, for both the safety of our technician and that of your pet.

1st option. Desired Service Date: *

**Must be Monday-Friday ONLY**

2nd option. Desired Service Date: *

**Must be Monday-Friday ONLY**

3rd option. Desired Service Date: *

**Must be Monday-Friday ONLY**

Did we miss anything?

Optional

Disclaimers

It is your responsibility to have the current key the day of the appointment. *

By checking this box, I acknowledge that it is my responsibility to have the current key the day of the appointment.

The current key is essential, without the key, we may need to drill locks, replace hardware, etc. The tenant is financially responsible for the costs of the gain entry fees, since your landlord provided you with a key. Your landlord will NOT cover that.

It is your responsibility to notify your landlord of any issues with the service(s) provided by Mr. Rekey Locksmith within 30 days from the day of service. *

By checking this box, I acknowledge that it is my responsibility to notify my landlord of any issues with the service(s) provided by Mr. Rekey Locksmith within 30 days from the day of service.

All hardware, labor, and work provided by our Company is guaranteed for 30 days from the completion date except when the locksmith recommends parts to be replaced (repairs and installs), malfunctions due to abuse, vandalism, and other circumstances beyond company control.

Your presence, or that of your representative, is required during our visit - Our visit may take up to 4 hours. *

By checking this box, I acknowledge that my presence, or that of my representative, is required during the scheduled service for the entire duration and that failure to comply will result in a return Trip Fee of $90 plus tax that I must pay to Mr. Rekey Locksmith directly; my landlord will NOT cover that.

Our visit may take up to 4 hours, depending on the products and services requested by your landlord.
You or your representative must be present for the entire duration of our visit.
A secondary visit is required if you or your representative must leave the service property BEFORE our technician completes the services requested by your landlord. The tenant is financially responsible for the return Trip Fee of $90 plus tax. Your landlord will NOT cover that.

You are responsible for keeping the doors free from obstructions, such as furniture and moving boxes. *

By checking this box, I acknowledge that I must keep the doors free from obstructions and that failure to comply will result in a return Trip Fee of $90 plus tax that I must pay to Mr. Rekey Locksmith directly; my landlord will NOT cover that.

Mr. Rekey Locksmith, a Rekey America Company, will accept NO responsibility should damage to personal belongings occur while our technician performs the locksmith services requested by your landlord.
Please know that our technician CANNOT assist in clearing obstructions, such as furniture and moving boxes from the doors, to perform the locksmith services provided by your landlord.
If the technician is unable to perform the locksmith services requested by your landlord during the visit, a secondary visit will have to be scheduled. The tenant is financially responsible for the return Trip fee of $90 plus tax. Your landlord will NOT cover that.

You must allow our technician to take photos of the products and services requested by your landlord. *

By checking this box, I acknowledge that I must allow the technician to take photos of the products and services requested by the landlord and that failure to comply will result in a return Trip Fee of $90 plus tax that I must pay to Mr. Rekey Locksmith directly; my landlord will NOT cover that.

Your landlord REQUIRE us to take photos of the products and services requested. We must have to have access to the bedrooms.

If the technician is unable to perform the locksmith services requested by your landlord during the visit, a secondary visit will have to be scheduled. The tenant is financially responsible for the return Trip fee of $90 plus tax. Your landlord will NOT cover that.

No-Show Fee Disclaimer *

By checking this box, I acknowledge that I, or my representative, must be at the location once the technician arrives. Failure to arrive at the location while the tech is on-site will result in my appointment being rescheduled and that failure to comply will result in a No-Show Fee of $75 plus tax that I must pay to Mr. Rekey Locksmith directly; my landlord will NOT cover that.

You or your representative must be at the rental property once the technician arrives.
Our team will provide a 15-minute grace period; if you or your representative fail to arrive at the location while our tech is on-site, your appointment will be rescheduled. The tenant is financially responsible for the return Trip fee of $75 plus tax. Your landlord will NOT cover that.

Late Rescheduling Fee Disclaimer *

By checking this box, I acknowledge that I am RESPONSIBLE for rescheduling my appointment at least 24 hours before the scheduled date and time of my appointment; I am aware that the fastest way is by rescheduling online at http://www.RekeySpecial.com, which is available 24/7. I understand that if I fail to comply, it will result in a Late Rescheduling Fee of $75 plus tax that I must pay to Mr. Rekey Locksmith directly; my landlord will NOT cover that.

Things happen, so if you need to reschedule your appointment, the fastest way is via our website, www.RekeySpecial.com; requests can be made 24/7.
We recommend not waiting until business hours to call in to reschedule.
Even though our phone lines are closed after 5 pm on Friday and do not open until Monday, we have a team during off hours that processes the requests that come through the weekend via our website, and schedules/cancellations are processed as URGENT.

Failure to reschedule at least 24 hours before your appointment's scheduled date and time will result in a Late Rescheduling Fee of $75+ tax.
The reason is that all of our locksmiths are paid commission, and once a locksmith has a job on his schedule, they must be paid for his time if we do not find another job; that is why we need at least a 24-hour notice.

Terms and Conditions *

By checking this box, I agree to the terms and conditions of Mr. Rekey Locksmith, a Rekey America Company.
By checking this box, I acknowledge that if someone is meeting the technician on-site, that individual must be 18 years of age or older for the service to be performed.

TERMS AND CONDITIONS
REKEY SPECIAL
Trip charge, four key copies, and up to 6 Keyholes for standard door knobs and deadbolts.
Additional Keyholes can be rekeyed at an additional fee/keyhole.

CYLINDERS ARE NOT INCLUDED IN THE REKEY SPECIAL DISCLAIMER
The Rekey Special does not include Mortise, RIM, Profile cylinders, Patio doors, and overhead cylinders. They can be rekeyed at an additional fee.

LOCKS THAT ARE WORN OUT OR HAVE EXCEEDED THEIR LIFESPAN DISCLAIMER
Every mechanical device needs regular maintenance to ensure it continues to work correctly. Door locks are no exception.
It's common to believe a door lock will always work. Even hardware store-quality locks can operate for decades, depending on the amount of usage. Lock maintenance is not usually on the occupant's regular maintenance "to-do" lists. Most residential locksmiths agree the average lock's lifespan is about seven (7) years. As with all mechanical items, dirt and grime will enter the door lock; without proper maintenance, the lock will become extremely hard to operate and eventually break.
During our service appointment, the technician will inspect and document the condition of the locks. Locks that are "working" but have defects, such as being worn-out, rusted, tarnished, corroded, and difficult to operate, are recommended to be replaced. Mr. Rekey Locksmith, a Rekey America Company, does NOT warranty locks that have exceeded their lifespan or were recommended to be replaced. Subsequent visits will be subject to a Trip Fee of $90 plus tax, when applicable by State, at minimum.

WARRANTY DISCLAIMER
All hardware, labor, and work completed by our Company is guaranteed for 30 days from the completion date except when the locksmith recommends parts to be replaced (repairs and installs), malfunctions due to abuse, vandalism, and other circumstances beyond company control.
Mr. Rekey/ Rekey America must service all warranty requests.
Recalls or Returned services beyond the 30-day warranty will be subject to a Trip Fee of $90 plus tax, when applicable by State, at minimum.
Our 30-day warranty does not apply if the customer, after the end of the service, has modified or manipulated the product or result provided with the help of a third party.
No warranty is provided on parts, hardware, or labor that is affected due to weather conditions, and subsequent visits will be subject to a Trip Fee of $90 plus tax, when applicable by State, at minimum.
No warranty is provided on parts, hardware, or products purchased from external sources other than Mr. Rekey Locksmith, a Rekey America Company.
No warranty is provided on commercial services.

STRIKE PLATE ADJUSTMENTS DISCLAIMER
Strike plate adjustments are part of the property's ongoing maintenance due to weather and foundation problems.
We do NOT warranty strike plate adjustment maintenance at Mr. Rekey Locksmith, a Rekey America Company.
If you encounter issues with the strike plates after our service, we can come back and adjust them, but this service is subject to a trip fee and a strike plate adjustment fee per door.

REPLACED HARDWARE DISCLAIMER
The customer is responsible for requesting to keep old hardware. Our policy is to ALWAYS discard the old hardware for safety purposes unless the customer requests to have us leave it at the service location. Once the tech leaves the job site, there will be NO refunds or trip-backs to return old hardware.

THIRD-PARTY APPROVALS
We do NOT offer refunds for any service we have rendered that was authorized by third parties.

REFUND/ COMPENSATION DISCLAIMER
We do NOT offer refunds for any service we have rendered. We do NOT provide compensation for any service rendered by a third party.

ESTIMATES DISCLAIMER
We do not charge for the estimates, but we do charge for the trip fee.
Our technicians will provide on-site service pricing after assessing the job's difficulty. A service trip fee applies if the customer decides not to contract the service after receiving the quotation from our on-site technician.

PET DISCLAIMER
During the service visit, we will be going in and out of the house, which can provide tempting escape routes for your indoor pets. Mr. Rekey Locksmith, a Rekey America Company, will accept NO responsibility should a pet escape during a service visit. Please know that our technician will only perform work once your pet is secure, for both the safety of our technician and that of your pet.

CUSTOMER MUST KEEP DOORS FREE FROM OBSTRUCTION DISCLAIMER
It is the client's, tenant's, or representative's responsibility to keep the doors free from obstructions, such as furniture and moving boxes.
Mr. Rekey Locksmith, a Rekey America Company, will accept NO responsibility should damage to personal belongings occur while our technician performs the locksmith services requested. To avoid liability, our tech is NOT PERMITTED to assist in clearing obstructions.

CUSTOMER PROVIDED HARDWARE DISCLAIMER
Mr. Rekey Locksmith, a Rekey America Company, does not warranty the hardware the customer provides.
It is the customer's responsibility to inspect their hardware before our arrival.
Our technician will inform you if there are defects with the hardware during installation.
If the hardware isn't working, and a return visit is warranted, the customer must pay for a returned trip.

UNABLE TO OBTAIN APPROVAL FOR WORK NEEDED OR REQUESTED DISCLAIMER
Each client's appointment is very important to us. We take great care to ensure scheduling is handled efficiently. Our technicians have a full schedule each day, and there is not much time between jobs to wait for approvals.
Our team will call and text to obtain approvals for work orders requested from
Third parties. After 15-30 minutes of waiting, our tech has to move on to the next job. We highly suggest providing us with an adequate pre-approved maintenance limit to avoid getting charged a returned trip fee and delaying work orders.

RETURNED TRIP VISITS
We cannot warranty that all the services requested can be done in one visit. If it's determined that we need to come back, then the customer will be informed. There will not be a returned trip fee.

LATE RESCHEDULING DISCLAIMER
You must reschedule within 24 hours before the scheduled date to avoid a Late Cancellation Fee plus $75 plus tax, when applicable by State.

SERVICE CANCELLATION CHARGE DISCLAIMER
You must cancel within 24 hours before the scheduled date to avoid a Late Cancellation Fee plus $75 plus tax, when applicable by State.

NO-SHOW FEE DISCLAIMER
A No-show fee of $75 plus tax, when applicable by State, applies when the customer or their representative fails to show up within 15 minutes of our tech arriving at the service property.

Name

Let's Schedule Your Appointment

Disclaimers

Share this:

Like this: